Age of fragility

Conflicting priorities at work are usually treated as a communication failure. Somebody upstairs was unclear, two departments briefed you differently, and a conversation will sort it out. Sometimes that is exactly what happened. Increasingly it is not, because both instructions…

As a business leader, I have often had to turn chaos into opportunity. The VUCA world, marked by volatility, uncertainty, complexity and ambiguity, sets a permanent challenge to the way we operate, and that challenge never shows up as a…